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What payment methods do you accept?
For online payments, we accept Visa, MasterCard, American Express, ApplePay, GPay, UnionPay, Shop Pay and Paypal.
Can I buy now and pay later?
Unfortunately, we do not support a “buy now, pay later” option.
Can I cancel my order?
Unfortunately we are unable to cancel your order once it has been placed, and all sold items are non-refundable. please refer to the return of goods section under our Refund Policy page.
What is your shipping and delivery policy?
Visit our shipping & delivery with details on all the information you may need on delivery locations, fees, and timings. we’ve also added a few FAQ’s below, but if we still haven’t answered your enquiry, please don’t hesitate to contact us!
If I have ordered a mixture of stock items and pre-order items, will they be delivered separately or at the same time?
Typically, a mixture of stock and pre-order items will be delivered separately, with TREE delivering in-stock items as soon as possible, but we can arrange for your pieces to be delivered at the same time should you prefer. Just let us know your preference!
Have a question? You may find an answer in our FAQs. Feel free to contact our Customer Service at:
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